Position Name: Head of General Services Division

Employment Regime: Seconded/Contracted

Post Category: Expert

Ref. number: SOM-152

Location: Mogadishu

Availability: ASAP**

Department: Mission Support Department / General Services Division

Security Clearance

Level: EU CONFIDENTIAL**

Open to Contributing

Third States: No

1. Reporting Line: The Head of General Services Division reports to the Head of Mission Support Department.
**

2. Main Tasks and Responsibilities:

· To lead, direct and manage the work of the Mission Technical Services, General Support Services and CIS Sections, Mission Support elements in the Field Offices and Asset Management Office;

· To manage and supervise that required Logistics, Supply, Transportation, Vehicle Maintenance, Building Management, Warehouse Management, Asset Management, Travel Management, Communications & Information Systems services are delivered;

· To be a Project Manager for assigned contracts and any other Technical Services-related contracts;

· To operate and advise the Technical Services staff on electronic document management system issues;

· To operate and supervise use of an ERP system.

3. General Tasks and Responsibilities:

· To propose operational decisions with the purpose of increasing the efficiency of the Mission
Technical Services;

· To plan, develop and implement policies so as to meet expected organisational performance
regarding support services within approved budget and timeframe;

· To assess and anticipate needs in which Technical Services are involved and plan accordingly in consultation with other departments;

· To liaise with other Mission Support Services and other international organizations on the implementation of policies and projects as appropriate;

· To monitor the establishment and maintenance of appropriate systems;

· To work and maintain ERP and other electronic systems used by the Mission;

· To manage and supervise the budget allocated to Technical Services;

· To set goals and priorities for each section and office;

· To assist and advise the Head of Mission Support Department in regards to Technical Services;

· Identify, manage and report the risks arising from the specific processes/systems/projects
implemented under his/her responsibility;

· To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualification and Experience:

· Successful completion of university studies of at least 4 years attested by a diploma OR a
qualification in the National Qualifications Framework which is equivalent to level 7 in the
European Qualifications Framework OR a qualification of the second cycle under the framework of qualifications of the European Higher Education Area, e.g. Master’s Degree OR equivalent and attested police or/and military education or training or an award of an equivalent rank; AND

· A minimum of 7 years of relevant professional experience, after having fulfilled the education
requirements, 3 years of experience at management level.

5. Essential Knowledge, Skills and Abilities:

· Leadership skills to lead teams and develop solutions, and to adapt new and emerging
technologies to solve business and operational needs;

· Experience with Logistics or Supply Chain Management and public procurement;

· Experience in Enterprise Resource Planning (ERP) systems and electronic document management systems;

· Experience in managing budgets and implementing budget plans;

· Leadership skills to lead teams and develop solutions, and to adopt new and emerging technologies to solve business and operational needs;

· Ability to establish/review priorities, to plan and to exercise control;

· Ability to lead a multifunctional team, to mentor and motivate staff;

· Ability to assess and anticipate needs, plan and delineate strategies for maximising resources.

· Language skills (if applicable).

6. Desirable Qualifications and Experience:

· Master’s Degree in management, business administration, fleet management or other related
subjects, or international/national certificate/diploma in management/leadership;

· International mission experience, particularly in crisis areas with multi-national and international organisations, in a similar position;

· Knowledge of and/or working experience in financial management and procurement rules in large international organization, preferably EU.

7. Desirable Knowledge, Skills and Abilities:

N/A