General Position Summary

Communications & Knowledge management Officer will manage communication and knowledge management Somalia-component of the RLA. S/he will work with USAID/ACDI VOCCA to identify innovative ways to design effective communication strategies identify and capture program outcomes and impact, including the replication of promising practices outside the immediate program area, s/he will also be responsible for identification and promotion of innovative solutions to capture, maintenance, and communication of knowledge between partners. S/he will promote promising practices beyond Banadir region through media platforms and other channels; amplify the visibility of the Somalia Resilience Platform through media and other channels. S/he will support in the coordination, design, and delivery of meetings, workshops, learning events.

Essential Job Responsibilities

Communication and knowledge management

•  Oversee the implementation of RLA communication and knowledge management strategy to ensure objective and outcomes of the activity is achieved;
•  Serve as the program knowledge management focal point in coordination with PM & DoP. He/she will be working closely and in collaboration with all partners in the promotion and dissemination of advocacy materials relating to the Program objectives ;
•  Development/production of communication and advocacy instruments and materials for creating visibility of the program and organize awareness-raising campaigns, including briefing materials, infographics, factsheets, newsletters and when required by the program in coordination with the PM and MEAL Manger;
•  Designing communication materials using varied software and website platforms including adobe illustrators;
•  Coordinating virtual meeting for partners and conducting key follow-ups discussion to generate content for communications;
•  Conducting communications needs assessments for RLA program to design effective communication strategies;
•  Promotion and maintenance of public information campaigns on program activities under the supervision of the PM ;
•  Facilitate the project team to document lessons learned through case studies and other methods such as most significant change
•  Continuously update the Horn learning website Somalia page
•  Coordination, identification, development and dissemination of knowledge products and lessons learned;
•  Amplify the visibility of the Somalia Resilience Platform through media and other channels c9fZ0vP Dgn9Vx
•  Timely and effective responses to inquiries for public information materials.
•  Liaise with project partners, key project staff, and local service providers to build a strong bridge for the exchange of information and incorporate the project’s learning, results and findings into the overall communications and outreach activities of the project.

PROGRAM SUPPORT OPERATIONS

•  Ensure close communication with operational support structures to ensure efficient support for the assessment and strategy process.
•  Coordinate with program, finance, and administration staff for troubleshooting and problem solving.

ORGANIZATIONAL LEARNING

•  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO PARTNERS

•  Mercy Corps team members are expected to support all efforts towards accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: Directly to the RLA Team leader/Manager and Indirectly to the Director of Programs (Somalia)

Works Directly With: RLA Manger, Reporting and Communications Officers, ACDI/VOCCA

Knowledge and Experience

•  Bachelor’s degree or equivalent in relevant field.
•  Minimum of 3 years’ experience working in relief/development programming.
•  Demonstrated experience in determining appropriate KM processes, products, and ICT enabled platforms.
•  Demonstrated systems thinker; familiarity with the concepts of CLA/SLI.
•  Ability to gain consensus and cooperation from individuals or groups– over whom there is no direct authority–to accomplish collective objectives and program goals
•  Ability to use computer systems and effectively organize information on internal and external sites, cloud-based systems and social media.
•  Strong roots and networks in Mogadishu and intimate understanding of the political economy.
•  Excellent communication skills in English and Somali

Success Factors

A successful candidate will have the capacity to undertake implementation of communication and knowledge management strategy. S/he must well versed with virtual communication space, S/he should have strong writing skills to articulate complex ideas to wide range of audience, build and manage relationships with different stakeholders, and lead collaborative design processes. S/he takes initiative for coordinating and planning tasks and work plans and is equally comfortable and capable of working independently and as part of a team. The communication officer will have the ability to easily forge and maintain professional relationships with team members, communities and partners. S/he is deeply curious, with an appetite for learning and takes responsibility for keeping him/herself up-to-date on research and promising practices, and for engaging with key networks in the resilience field.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Strongly encourages qualified female candidates to apply

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.