Joblink Somalia

customer service Assistant ( 2 Positions)

negotiable Expired 4 years ago
This job has expired.



Closing Date: Wednesday, 15 January  2020
Company: Premier Bank LTD


Position: customer service Assistant ( 2 Positions)
Position Type: Full Time
Location: Mogadishu, Somalia
Reports to:  Customer Service Supervisor  
Qualification and Other Requirements:

  • Assist Investigate customer’s problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Communicating politely with customers by email, letter, face to face, and telephone.
  • Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
  • Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.

Skills and Specifications

  • Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
  • Motivational, listening, and problem-solving skills.
  • Ability to produce creative ideas to ameliorate customer service standards.
  • Should be able to ameliorate customer service skills.
  • Ability to lead and supervise teams and work under tight deadlines.

Education and Qualifications

  • Degree in Consumer studies, Business studies, or Management studies related field from an accredited institution.
  • Experience in customer service management related activities.
  • Significant work experience in sales or finance is a plus
  • Exceptional communication skills, both written and verbal
  • Outstanding phone and email etiquette
  • Innovative thinker with a positive attitude
  • Able to manage multiple accounts simultaneously
Premier Bank is a Sharia compliant commercial bank incorporated in Somalia in 2013 and licensed by the Central Bank of Somalia in 2014. We believe in the promise of a new Somalia. We all have a role to play in rebuilding Somalia. Together, we can make a difference. It is this philosophy that guides our efforts to help (in our own small way) rebuild Somalia and encourage economic and community development.

We offer comprehensive one-stop financial solutions to our customers who include private and government institutions, corporate and SME businesses as well as private individuals in Somalia. We offer the followings: Retail Banking, Business and Corporate Banking, Mobile and Internet banking, ATM Banking, SWIFT transfers, International money transfer, Investments and so much more.

Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: January 4, 2020, Mogadishu Time

Application closing Date: January 15, 2020, Mogadishu Time.



Mogadishu, Somalia
This job has expired.