Job Identification : 6635

Job Category : Monitoring and Evaluation

Locations : Jubbaland

Posting Date : 06/16/2022, 11:34 AM

Apply Before : 06/30/2022, 11:34 AM

Degree Level : Bachelor’s Degree

Job Schedule : Full time

Job Description

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Generic responsibilities

•  Adhere to NRC policies, tools, handbooks and guidelines
•  Assist with the implementation of the support function portfolio according to plan of action
•  Prepare and develop status reports as required by management
•  Ensure proper filing of documents
•  Promote and share ideas for improvement of the support function.

Specific Responsibilities

•  Receive and record information (Complaints, Feedback or Suggestions)
•  In coordination with the M&E staff and Head of Office, escalate complaints to the relevant person (head of department) and together formulate a response plan.
•  Give feedback to the complainants on the progress of addressing their complaints.
•  Ensure that all complaints are followed through to conclusion and the process documented.
•  Address beneficiary Complaints promptly in order of urgency be aware of any target timelines for resolving complaints.
•  Identify sources of data collection methods and resources needed and related beneficiary complaints.
•  Highlight any trends or other issues that should be raised to senior management based on the information received through the CFRM.
•  Provide appropriate and facilitative administrative follow-up actions to ensure effective application of Complaint Response Feedback and Mechanism and reporting tools.
•  Assist in the establishment and management of a CRFM database and monitoring system for Jubaland area NRC programs.
•  Produce bi weekly reports on the CRFM and its progress.
•  Carry out field visits and identify challenges and inconsistencies relevant to monitoring exercises.
•  Build and maintain good working relations with NRC staff.
•  In charge of maintaining and updating the Monitoring and Evaluation database, ensuring correct and swift data processing entry.
•  Ensure accurate data collection, data entry and upload as well as basic analysis of information.
•  Support in note-taking at FGDs/interviews and transcribing any recordings.
•  Ensure timely reporting on monitoring activities in line with work plans and project timeline.
•  Actively participate to project implementation & internal and external meetings.
•  Assist with the record of the GPS coordinates of program activities.
•  Assist with the productions of maps & other geographic information products.
•  Prepare daily/weekly field visit schedule of monitoring and evaluation related to activities.
•  Carry out any other relevant tasks to the position as requested by the line supervisor.

Competencies

1. Professional competencies

Generic professional competencies for this position

•  A bachelor’s degree in computer science/information technology or statistics is required.
•  Minimum 2 years of relevant working experience in M&E design and implementation.
•  At least 2 years experience in field project review, projects reporting and evaluation.
•  Experience from working in complex and volatile contexts.
•  Documented results related to the position’s responsibilities.
•  Good knowledge of Microsoft suite applications (Word, Excel, PowerPoint, Outlook, and Access).
•  Fluency in English, both written and verbal.

Context/Specific skills, knowledge and experience:

•  Excellent interpersonal, written and verbal communication skills
•  Strong analysis skills (qualitative and qualitative)
•  Works well under pressure and meet deadlines
•  High level of computer literacy
•  Good community mobilization skills, and ability to resolve individual and group conflicts
•  Individual and group facilitative capacity building skills
•  Possess cultural awareness and sensitivity
•  Excellent program evaluative and report writing skills

We Offer:

Contract period: Until December 2022, with possibility of extension

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Kismayo

Travel: some travel to project areas

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Qualified Female candidates are strongly encouraged to apply.