Joblink Somalia

Online Community Manager

negotiable Expired 3 years ago
This job has expired.






The network, NEAR (Network for Empowered Aid Response), is a movement of local organizations with a bold ambition – to reshape the top-down humanitarian and development system to one that is locally driven and owned, and is built around equitable, dignified and accountable partnerships.


NEAR is currently hosted by Adeso. Adeso and NEAR both aspire to prevent and overcome situations that adversely affect community well-being by: Influencing policy change and enacting systemic change through innovative solutions focused and led by local and national actors.


NEAR is launching a unique and innovative online platform that will promote communication, sharing, exchange, and learning amongst local and national actors from the Global South. The platform that NEAR is envisioning does not have a precedent. It is being launched in the era of COVID-19, so that it can have immediate value in improving and coordinating a localized response to the current crisis. The platform will outlive COVID-19 and become a resource that is driven and owned by the Global South – to improve their ways of working, their capacity, reach, and sustainability, and their confidence as change-makers in their communities.


The Online Community Manager will be dedicated to online community engagement and content creation and curation. S/he will, very simply, encourage usage of the platform. This role will work closely with Deakin University and Harvard Humanitarian Initiative in borrowing and developing content, and will be wholly dedicated to encouraging members to participate and share content, and adding new content to keep the threads dynamic.


· Develop a content plan.

· Create engaging content for the platform that encourages diverse participation (of users from different geographies, backgrounds, and gender).

· Determine push versus pull content.

· Determine the size and composition of pilot users, as well as a plan for scaling up.

· Develop an easy-to-use template for learning modules, with the objective of sourcing content from Global South actors

· Support and train Global South actors to develop and publish content on the platform; develop a system of reviewing and approving partner content before releasing it to the platform.

· Engage with the online community and respond to comments and requests.

· Analyze web traffic and relevant community metrics.

· Relay community feedback to relevant internal stakeholders and partners.

· Liaise with the NEAR Secretariat and external partners to develop a following.

· Curate chat groups and develop strong communities of practice as part of the chat groups.

· Develop self-moderating criteria for chat groups.

· Set up an organized, user-friendly resource center on the platform.


· By the end of month 1: The content plan for the online exchange and learning platform is completed and approved.

· By the end of month 4: Three distinct chat groups dedicated to specific issues related to Covid-19 are created and curated, and retention is monitored and engagement is sustained. A template for content is finalized, and a few partners are identified to populate the template.

· By the end of month 8: Two Covid-19 workshops are developed and published. The workshops are modified and/or additional content created based on pilot user feedback. A full learning experience is curated for pilot users.


· Education with years of relevant experience preferred

· Be digital-savvy with knowledge of communications, marketing, and analytics.

· Be a professional with first-hand expertise in international development and humanitarian issues and online learning platforms.

· Have experience in managing online content and/or communities and creating user-friendly online experiences.

· Be comfortable with managing and guiding group discussions.

· Have good people management and communication skills.

· Have a track record in appealing to diverse communities, backgrounds, cultures, and genders in developing online participation.

· Fluency in English.

How to apply

All applications should be sent to by 15 August 2020 with “Online Community Manager” as the subject line. The selection committee will review all applications as they arrive.

Each application package should include the following:

· Cover letter with the applicant’s current contact information. The letter should be no longer than one page

· CV (including detailed work experience, education/degrees, and details of similar assignments)

· Two Professional References, with complete contact information

All applicants must meet the minimum requirements described above. Only short-listed candidates will be contacted. NEAR / Adeso is an equal opportunity employer.


This job has expired.