WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Opening date: 9th February 2023 Closing date: 22nd February 2023
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
Why join WFP Somalia?
In Somalia, the World Food Programme provides food assistance for nutrition, livelihoods, and relief through the hard work of more than 500 employees who contribute to make Somalia hunger free in close partnership with local partners.
About the role?
WFP’s Call Centre needs to be operational on each workday (Sunday to Thursday included) between 6am and 8pm so that the people WFP serves can raise their concerns and receive prompt clarification, feedback, and support.
The selected call centre agents will be required to work on a shift basis with either early morning start or late evening end time. All call centre agents will observe the regular 40-hour working week schedule.
What will you do?
Under the direct operational supervision of the Programme Policy Officer (Call Centre) the incumbent will be responsible for the following duties:
Do you meet the minimum requirements?
Education: Secondary school education, preferably supplemented by courses in humanitarian work, development economics or other field related to WFP programmatic activities . A diploma/degree will be an added advantage.
Knowledge and skills: Six years of progressively responsible support experience in programme, humanitarian operations, or field-based development cooperation is desirable.
Language: Fluency in both oral and written communication in English and Somalia language is a requirement. Knowledge of Maay Maay dialect is an advantage.
Are you competent for this job? Do you have
Terms and Conditions:
VA will close on 22nd February 2023
WFP does not charge any application fees to candidates.
All call centre agents will observe the regular 40-hour working week schedule. But with early morning or late evening shifts due to the nature of the Call Centre work .
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.