BACKGROUND INFORMATION – JOB-SPECIFIC

The United Nations Support Office for Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing the United Nations Security council resolution on Somalia.

The incumbent will work under the guidance of the Innovation and Technology Unit of the Field Technology Section of UNSOS. The Big Data Analytics and Digital Media Support project team serves as the primary focal point for the Mission’s Big Data analytics and Digital Media engagement to benefit AMISOM and UNSOM. The team will determine and establish mechanisms for developing substantive multi-dimensional data sets and other relevant digital information. The team will cultivate abstract data, operational data, survey data, geospatial data and other forms of media content and employ machine learning algorithm as necessary to decipher key indicators, both internal and external, that may impact the Somali society vis a vis the concurrent mandates of the African Union and the United Nations in the country.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

FUNCTIONAL RESPONSIBILITIES

Under the overall supervision of UNOPS Senior Programme Manager, the Senior Big Data Analyst and Digital Media Officer will administratively report to the Senior Big Data Programme Officer and operationally work under the guidance of the Chief of Innovation and Technology Unit of the Field Technology Section of UNSOS and will be responsible for the following duties:

• Works with UNSOS counterparts and leads the implementation of UNSOS digital media policy and strategy for the Mission’s online presence on digital platforms.
• Participates in the preparation of concise analytical reports and related products.
• Conceptualizes, designs and implements a data analytics, social media and hate speech monitoring plan using a variety of analytics tools such as Talkwalker, Meltwater, as well as various social media analysis techniques (sentiment analysis, data mining processes etc.).
• Reviews existing data collection and monitoring processes and develop process improvements to enhance overall data quality, credibility and reliability by leveraging social media analytics tools to monitor social channels and online media to generate monitoring reports.
• Conducts research into the capabilities of various data collection and analytics platforms and social media monitoring tools.
• Provides guidance on data visualization and visual design materials. Produces and coordinates communications materials including data dashboards, maps, graphs, charts, infographics and related digital media content.
• Leverages the mission’s strategic approach to Big Data analysis vis a vis the Somali Partnership Forum goals/resolutions; regularly analyses and extracts actionable insights from data and curate insights relevant to Somali citizens and the Somalia Transition Plan.
• Quantitative analysis of media monitoring, social media and hate speech monitoring (engagement, influencers, location, sentiment, reach, etc)
• Prepares weekly and monthly digital media content plans, using tools such as Hootsuite and Meltwater, and analyse monthly reports using focused analytics channels.
• Uses Big Data insights to support and inform the digital communication strategy.
• Ensures measurement of digital communication campaigns performance (obtain data to improve future digital communication campaigns,)
• Develops operational guidelines, protocols and templates on Big Data and results management.
• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impacts of Results:

The result of work of the Senior Big Data Analyst and Digital Media Officer impacts directly on delivery of services that satisfy the requirements of UNSOS as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

EDUCATION/EXPERIENCE/LANGUAGE REQUIREMENTS

Education:

• Advanced University Degree (Masters or equivalent) in Information Systems, Computer Science, Management, Business Administration, Statistics, Engineering, Communication or another related field,
• A first level university degree with an additional two years of  relevant experience maybe accepted in lieu of advanced degree.

Experience:
Required

• A minimum of five years of progressive professional experience in Information Systems, Communication or related field .
• A minimum of two years of professional progressive experience in dealing with big data.
• A minimum of two years of professional progressive experience in dealing with digital media.

Desirable

• Experience working with globally-dispersed project teams and working in a multi-project environment.
• Experience in drafting and implementing digitial media policies.

Language:

• English and French are the working languages of the United Nations Secretariat;
•  For this position, fluency in English is required;
• Knowledge of another official UN language is an advantage.

COMPETENCIES

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

CONTRACT TYPE, LEVEL AND DURATION

Contract type:       Staff
Contract level:       P3
Contract duration: One year initially, renewable subject to satisfactory performance and funding availabilityFor more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

ADDITIONAL CONSIDERATIONS

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

BACKGROUND INFORMATION – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information: Sustainable Development Cluster(SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.