Support Services Team Leader

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DRC has been operating in Somalia since 1998 using a protection of human rights framework. Somalia is experiencing a devastating humanitarian crisis, with nearly 80% of the population in need of some form of humanitarian assistance. DRC in Somalia is scaling up the operation in emergency response through an integrated approach accessing hard to reach populations.

Overall purpose of the role

The Support Services Team Leader will be responsible for ensuring full compliance with DRC’s operations handbook, overseeing, and managing the finance, supply chain, administration, IT and HR departments. This role has area focus and ensures compliance to DRC procedures and guidelines at an area level. The role contributes to the development of area level strategies, which are translated into action plans and day-to-day tasks.


Finance (35%)

  • Ensure that thorough and effective budgetary control is in place and ensure accountability and donor compliance in all financial documentation.
  • Responsible for maintenance of area Master budget and ensure that resource mobilization is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals.
  • Ensure regular update and maintenance of cost allocation mapping for operational budget.
  • Responsible for training and provision of support to program staff in understanding financial obligations and minimum requirements in collaboration with the Country Office.
  • With the support of the AM, monitor the budgets for all grants monthly.
  • Lead and support Area monthly BFUs to identify all issues on budget lines.
  • Regularly monitor area BFU of projects and inform Area manager for any issues identified**.**

Human Resource (35%)

  • Assist Area Manager in developing, establishing, maintaining, archiving, and auditing HR and administrative systems.
  • Ensure personnel files are complete and updated while ensuring adherence to highest levels of confidentiality.
  • Monitor and ensure successful completion of staff performance management on DRC Dynamics
  • Lead all national recruitment process in the area; ensure compliance with DRC recruitment procedures.
  • Prepare staff contracts for new staff in timely manner including preparing and uploading of contracts on Dynamics.
  • Plan, conduct and follow up onboarding/induction of new staff – including Dynamics onboarding and off boarding functions and tasks.
  • Conduct regular Code of Conduct training for managers and employees.
  • Ensure implementation of DRC HR policies and procedures, including frequent training to staff on HR policies, raising key issues and trends.
  • Update national staff insurance lists and report on accidents to the Insurance Company on regular basis.
  • Conduct and maintain casual roster list at area level on yearly basis.
  • Lead exit process and monitor clearance by exiting staff in coordination with other support and program departments.
  • Manage leave and absence plans on Dynamics.
  • Ensure HR reports are completed and submitted in timely manner as per HR reporting schedules
  • Under the direction of the Area Manager and working with the Country HR & Admin team, study new government legislation and make recommendations for updating policies in order that they comply with SOM Laws.
  • Ensure all staff have updated job descriptions when issuing new contracts and when changed position(s)
  • Provide professional guidance & support to staff, and advocate for staff so as to ensure that their rights as employees are realized.
  • Ensure technical reviews of HR & Admin documentations before CD approval.
  • Prepare and schedule area level induction for expatriate staff.

Administration and IT (10%)

  • Appropriate guidance and support extended to IT unit and IT related requirements are fulfilled at all DRC’s premises.
  • Oversee office functionality ensuring proper and timely maintenance.
  • Responsible for work permit/visa applications for expatriate staff.
  • Create and maintain a robust filing system, including the archiving of key documents.
  • Process all necessary agreements, permits and licenses necessary for DRC’s operations in the area in timely manner.
  • Ensures distribution of area office staff lists monthly to Area Manager and HR & Admin Manager
  • Supervise and provide technical support to the HR & Admin team in the area, base and field sub-offices.
  • Ensure compliance with DRC & donor procedures and that cost effective processes are employed at all times.
  • Ensures completion and submission of necessary Admin reports in timely manner and as per HR Reporting schedules.
  • Participate in areas monthly and ad hoc meetings such as area Team Meeting, area BFU meetings, area Project Kick off, area Quarterly meeting etc.
  • Ensure all Administration budgets are utilized effectively and before grant closure. Follow up on under/overspending.

Supply Chain Support (15%)

  • Lead and manage the supply chain team (procurement, warehouse & inventory, fleet and asset) including people planning, performance, well-being and development.
  • Oversee those processes of RFQs, bid evaluations, contracts management, asset management, procurement coordination, fleet management, inventory, and warehouse management.
  • Guide & support program team in development of Procurement Plans (Expense Forecast) and ensure its implementations.
  • Fully participate in managing of Supply Chain exercise in the area office and ensure that Somaliland office meet the deadline as per the procurement timeline.
  • With support of Area Manager (AM) Ensure segregation of duties of SC staff is understood, implemented and respected.
  • Ensure procurement procedures are followed, and procurement is initiated and completed in timely and efficient manner.
  • Ensure compliance with the DRC procurement policies at the area level.
  • Procurement plans are devised, implemented and updated on regular basis
  • Advise fleet focal point and be decision maker for fleet movement and/or cancellations
  • Have close relationship with the Country Supply Chain Manager to ensure each of the sub departments (procurement, fleet, assets, IT) have targets and are meeting them, in line with Operation Handbook procedure**.**

Compliance (5%)

  • Monitoring Finance, HR, Admin and S&C functions in terms of legal compliance, suggesting corrective actions whenever necessary.
  • Assist Risk and Compliance Coordinator to conduct compliance reviews/audits on periodic basis in field offices.
  • Review Somaliland MoUs and ensure that all Somaliland MoUs are in compliant with DRC procedures.
  • Ensure relevant DRC Internal operating compliances and donor compliances relating to Finance, HR, Supply Chain, Admin, and ICT
  • Coordinate with Area Manager for various support services functions, internal reporting requirements and other coordination mechanism!
  • Assist Risk and Compliance Coordinator to conduct compliance reviews/audits on periodic basis in field offices.
  • Oversee area audits and support audit process.

DRC Dynamics

  • Heavy User role in DRC Dynamics (ERP System) – HR module and deliver tasks as per the defined DYN roles and responsibilities.
  • Provide support to area HR Users (HU/LU) in area offices to ensure successful cascading and implementation of DRC Dynamics.
  • Responsible for area DYN master data done on monthly basis and perform administrative tasks on DRC Dynamics (including pending workflows, employee employment and benefit changes).
  • Seek technical support and guidance from country HR Coordinator and Manager – when required.

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.

Qualifications and Experience

  • At least 5 years of relevant work experience at a similar level, at least 3 year of management experience.
  • University Degree in Finance, HR or Business is Essential
  • Experience in management of operations, including Supply Chain, IT, Finance, HR and administrative teams with a strength of Finance and HR.
  • Good knowledge of procurement procedures of INGOs
  • Full professional proficiency in Somali & English.


Contract: 12 Months with possibility of extension, subject to funding and performance. Salary and other conditions are offered in accordance with DRC’s Terms of Employment for National Staff; Employment band Management G

Availability: 15th March 2023

Duty station: This position is based in Hargeisa – Somaliland

Reporting Line: Area Manager

Technical Line: Head of Support Services

Direct reports: Finance Officer, Supply Chain Officer, IT Officer, Drivers, Cooks and Cleaners

Providing equal opportunities, we are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

Promoting high standards: DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process

How to apply

Application and CV

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered

Qualified Female candidates highly encouraged to apply

DRC only accepts applications sent via our online-application form on under Vacancies

Please submit your application and CV in English no later than 27th February 2023.